Debello Law Limited is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

Please read this Privacy Statement carefully as it applies when you visit our site or use our service. The Privacy Statement is applicable exclusively to our site, and not to other websites that may be viewed by users via links present on the site.

We do update this Statement from time to time so please do return and review this regularly.

All your personal data shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and national laws implementing GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data.

This Statement, together with our terms of use, will explain to you how we may collect and process data of:

  • Those who visit our website
  • Those who use our service e.g. clients
  • Job applicants and our current employees

How we obtain your data?

During the course of our business, we may collect personal data from you. This may be through using our site, when you request information from us, or when you engage in our services.

The types of personal data we use include:

  • Your basic personal details, such as your full name, the organisation you work for, your title or position etc.
  • Identification and background information, this will be to accept or verify you for our service.
  • Your contact details, such as your postal address, email address and telephone number.
  • Your financial information, such as payment details.
  • Technical information, please see our Cookies Policy for further information.
  • Any other information relating to you which may be relevant and then provided to us.

Why we use this personal data

· To satisfy our legal, risk management and regulatory requirements. This includes establishing, pursuing and defending legal claims.
· To provide and enhance our service to you.
· To provide and improve this site, including assessing and monitoring the site’s traffic.
· To offer you information you request.
· To manage our relationship with you.
· To advertise and promote our services.
· We collect, create, hold and use personal information during and in connection with the services we provide our clients. In order to complete our identification and background checking process, we will use your information as part of our acceptance and administration process. We will use this data to conduct conflict of interest and financial checks. We also use this data in respect to our conforming to anti-money laundering regulations.

As explained above, our site has sections which invite you to provide us with your personal data. We will only use the information you provide us with for the specific purpose it is required.

We may not be able to do these things without your personal data.

Please see our Cookies Policy for more information.

If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing us at privacy@debellolaw.co.uk.

On what basis we use your personal data

We will use your personal data:

  • For the purpose of legitimate business, as explained at Paragraph 3.
  • To perform our obligations under the contract we have with you.
  • To facilitate our internal business operations.
  • To establish, pursue and defend legal claims.
  • To comply with any legal and regulatory responsibilities.
  • To monitor and analyse our business.

How long will we hold your personal data

We only retain your personal data for as long as it is reasonably necessary dependent on the circumstances. The period of holding this information takes into account the purpose for which the information was provided to us, the legal and regulatory requirements, the statute of limitations period to bring proceedings and good practice. Personal data retained for the provision of us providing legal services will be retained for no longer than 7 years unless we expressly agree otherwise.

Data that is provided to us is stored on secure servers.

Who we will share your personal data with

In order to provide our service to you, there may be times where we will share your personal data with certain trusted third parties in accordance with our contractual arrangements. This includes:

  • Our professional advisers and auditors
  • Outsourced support services such as translation, photocopying and document review
  • Our IT service providers
  • Third parties we engage during the course of our service we provide clients and with their explicit consent, for example, Counsel, the Court and service providers such as case management services.
  • If, in the future, we re-organise or transfer all or part of our business, we may need to assign your information to new entities or third parties through which our business will be conducted.
  • We provide anonymous and aggregated statistical information about visitors and users of our websites and relevant usage information to reputable third parties, including analytics and search engine providers.

Where we require your consent, we will ask for this directly before sharing your personal information.

Your rights

The General Data Protection Regulation 2016 and other applicable data protection legislation afford you a variety of rights, we are obliged to tell you these rights include:

  • The right to be informed about how your personal data is being used (as per this Statement).
  • The right to access the personal data we hold on you.
  • The right to request we rectify any incorrect personal data we hold about you.
  • The right to request we delete your data, or stop processing it, in some circumstances.
  • The right to stop direct marketing messages, which is explained in Paragraph 3a.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to stop any unauthorised transfer of your data to a third party.
  • The right to complain to your data protection regulator with regards to the way in which we process your persona data — in the UK, the Information Commissioner’s Office.
  • The right to withdraw your consent. If you object to us processing your personal data, or if you have provided your consent to processing and you later decide to withdraw it, we will respect your choice in accordance with our legal obligations. Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out at Paragraph 3.

Please note you may also not be able to make use of our services without such information. After your consent has been withdrawn, we may still be able to process your personal data, only to the extent required or otherwise permitted by law.

This is particularly in connection with exercising or defending our legal rights and/or meeting our legal and regulatory responsibilities.

Cookies Policy

Cookies are small text files that are placed on your device by the websites you visit. Cookies help make this website function appropriately and provide information to us about how users interact with our site. We use this information to improve our website.

a) Among the technical cookies, we use:

• Navigation Cookies
Cookies ensuring the normal browsing and use of the site, through different options or services, aimed at increasing the site performance.

• Functionality Cookies 
Cookies which save your preferences to enhance your browsing experience, according to a set of selected criteria (such as, for example, language, text characters, browser type, etc.).

b) Cookies which require you to Opt-in:
All other types of cookies are installed or activated only if consent is provided, the first time you visit our site. Opt-in may be expressed in a general way, by interacting with the brief cookie information banner on the landing page of the website, pursuant to the instructions set out in the above-mentioned banner (by clicking the OK button); opt-in can be also provided in a selective way described below. Opt-in given by users is tracked and recorded in order to make your next visits to the same website more effective. However, you can always revoke all or part of the consents previously given.

We use –
Cookies managed by third parties

These cookies are not managed by us and are referred to as third parties cookies. Please find below some information for each of the third party. If you close this page or switch to another page of this site, you give your consent to all of them.

a. Targeting or advertising cookies
These cookies, installed by third parties companies which carry out online profiling activities, are used to deliver ads relevant to you and your preferences. They will also limit the number of times that you see an ad and help measure the effectiveness of our marketing campaigns. The below third parties manage such cookies and we provide their details for you to gain more information or manage your consent:

GOOGLE.
b. Analytics Cookies
Our website uses Google Analytics, a web-based tool which tracks and reports on the manner that the website is used. This is with the aim to help us improve our service. Google Analytics will place cookies on your device. These cookies will extract information, such as the number of visitors to the site, the pages visited, and the length of time spent on the site. This data will not identify you personally. The cookies we use help to provide us with anonymised, aggregated technical information. This is principally so that we can make sure that the website is easy to navigate, identify the areas that are of particular interest to visitors and generally improve the site and our services. The information that we collect in this process will not identify you as an individual.

We would like to inform you that you can also manage your cookie preferences through your browser such as:

• INTERNET EXPLORER
• SAFARI
• CHROME
• FIREFOX

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, you may click the “help” section in your browser which should provide instructions on to review your cookies.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies. To find out more about cookies, including how to manage and delete them, visit www.allaboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site. We may therefore be unable to fulfil our expected experience we aim to provide to our users.

The General Data Protection Regulation 2016 and other applicable data protection legislation afford you a variety of rights, we are obliged to tell you these rights include:

  • The right to be informed about how your personal data is being used (as per this Statement).
  • The right to access the personal data we hold on you.
  • The right to request we rectify any incorrect personal data we hold about you.
  • The right to request we delete your data, or stop processing it, in some circumstances.
  • The right to stop direct marketing messages, which is explained in Paragraph 3a.
  • The right to request that we transfer or port elements of your data either to you or another service provider.
  • The right to stop any unauthorised transfer of your data to a third party.
  • The right to complain to your data protection regulator with regards to the way in which we process your persona data — in the UK, the Information Commissioner’s Office.
  • The right to withdraw your consent. If you object to us processing your personal data, or if you have provided your consent to processing and you later decide to withdraw it, we will respect your choice in accordance with our legal obligations. Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out at Paragraph 3.

Please note you may also not be able to make use of our services without such information. After your consent has been withdrawn, we may still be able to process your personal data, only to the extent required or otherwise permitted by law.

This is particularly in connection with exercising or defending our legal rights and/or meeting our legal and regulatory responsibilities.

Complaining about our service

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

Contact Details

If you would like more information about the Legal Ombudsman, please contact them.

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ