If you booked a UK holiday which was due to commence prior to June 2020, it is highly likely that you are entitled to a full refund of monies paid. See our blog on the subject here: https://theconsumerlawyer.blog/2020/04/07/update-sykes-holiday-cottages-refunds/
However, we are aware that many holiday companies are either refusing to provide a refund, or are making the process extremely difficult. Consumers are also being faced with complex legal arguments, such as “sorry we’re just the agent, you will have to take it up with the property owner” and “as we haven’t cancelled the holiday, you’re not entitled to a refund”.
Within our blog site we have provided a template letter before action, which can be adapted for use in relation to any holiday provider: https://theconsumerlawyer.blog/2020/04/08/sykes-holiday-cottages-template-letters/
In the first instance, we recommend that you send the template letter and see if a refund follows. If it does, you obviously will not need our help. However, if your refund is refused your next step will be to issue a claim in the small claims court. Again, this can be done by yourself and the process is designed for ‘non-lawyers’. It is important that you state your case properly and that you cite the correct law, and this is where we can help in one of two ways: