If you booked a UK holiday which was due to commence prior to June 2020, it is highly likely that you are entitled to a full refund of monies paid. See our blog on the subject here:

However, we are aware that many holiday companies are either refusing to provide a refund, or are making the process extremely difficult. Consumers are also being faced with complex legal arguments, such as “sorry we’re just the agent, you will have to take it up with the property owner” and “as we haven’t cancelled the holiday, you’re not entitled to a refund”.

Within our blog site we have provided a template letter before action, which can be adapted for use in relation to any holiday provider:

In the first instance, we recommend that you send the template letter and see if a refund follows. If it does, you obviously will not need our help. However, if your refund is refused your next step will be to issue a claim in the small claims court. Again, this can be done by yourself and the process is designed for ‘non-lawyers’. It is important that you state your case properly and that you cite the correct law, and this is where we can help in one of two ways:

1. We can draft the court papers for you, at a fixed fee of £99 plus VAT

2. We can deal with the whole matter for you, at a fixed fee of £200 plus VAT.

3. Alternatively, we can provide you with a written legal (tailored to the facts of your case), which will include a step by step guide on what you need to do to get your refund. This is at a fixed cost of £100 plus VAT.

We will also consider acting on a ‘no win no fee’ basis.